FAQ
Frequently Asked Questions
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01
What brands do you service?
We specialize in high‑end cinema optics and cameras. Our core expertise covers ARRI, Zeiss, Cooke, Angenieux, Leitz, Hawk, Lomo, Panavision, RED, and Sony. We also work with other professional cinema and photo equipment - just ask.
02
How long does a typical repair take?
Standard repairs take 3–5 business days. For rental houses and urgent productions, we offer an emergency service with turnaround from 24 to 48 hours.
03
Do you have spare parts in stock?
Yes. We maintain a local warehouse of original spare parts for the most common cinema optics and camera models. If a part is not in stock, we can order it directly from the manufacturer.
04
Do you provide calibration and alignment?
Absolutely. We perform full optical calibration and alignment for both spherical and anamorphic lenses - using our own professional test equipment.
05
Can you handle urgent repairs for rental houses?
Yes. We understand that downtime costs money. We offer priority service for rental companies and productions — with repair times starting from 24 hours.
06
Do you offer training or internships for engineers?
Yes. Our Training Hub provides courses and certification for engineers who want to work with professional cinema equipment. We also offer internships for young technicians.
07
How do I get a repair estimate?
Simply contact us via the form on this page, call us, or send a message on WhatsApp / Telegram. We will ask for a brief description of the issue and, if possible, photos or video. We will provide a preliminary estimate within 24 hours.
08
What is your warranty policy?
All repairs come with a standard 3‑month warranty on parts and labor. For specific cases, warranty terms may be extended.
09
Do you ship equipment back to other countries?
Yes. We work with clients from across the MENA region, Europe, and CIS. We can arrange insured shipping back to your location.
